Area Agency on Aging is Seeking Volunteers for the Ombudsman Program
East Texas AAA Ombudsman Program • December 3, 2019
ETCOG’s Area Agency on Aging program has immediate need for warm-hearted volunteers to help residents of nursing and assisted living facilities throughout East Texas to serve as Ombudsmen volunteers. Ombudsmen advocate for residents’ rights including, but not limited to, dependable and consistent care and an environment that promotes the residents’ dignity, self-determination, and communication.
Volunteer Ombudsmen also receive and investigate complaints made by, or on behalf of, residents or their families. Since many residents do not receive regular visitors or have close relatives, it may be difficult for them to enlist advocates. Ombudsmen serve as advocates for all residents, connecting them to their broader communities, affirming their rights, and assisting them in resolving concerns.
“The residents we serve mostly want to be listened to. They want to feel heard,” said ETCOG’s Ombudsman program manager, Valerie Rushing. “We oversee 154 facilities in East Texas and encounter thousands of residents. Ombudsmen volunteers help give a voice to those who feel they don’t have a voice, and ensure they receive proper care.”
No prior experience is required to serve as a volunteer ombudsman, but volunteers must be at least 18 years of age and able to complete a free training course that consists of both classroom study and training at local nursing homes. After training, volunteers serve an internship, working one to three hours per week in their assigned facility. Hours are flexible and are determined by each volunteer.
Interested volunteers may contact the Area Agency on Aging of East Texas, at 800-442-8845 or e-mail Valerie Rushing at Valerie.Rushing@etcog.org
for more information.
Throughout May, the Area Agency on Aging of East Texas (AAA) will join organizations nationwide in celebrating Older Americans Month (OAM). This month-long observance honors the contributions of seniors in our communities. To mark the occasion, AAA will host and collaborate with local organizations for four special celebration events across East Texas, held at senior centers and community hubs. These events will highlight the importance of connection and the role strong relationships play in maintaining a vibrant, healthy senior population. OAM is a national initiative led by the Administration for Community Living. This year’s theme, “Flip the Script on Aging,” challenges outdated perceptions and encourages a fresh perspective on aging. It promotes a shift in how society talks about, understands, and supports older adults, empowering communities to embrace aging in a more positive and inclusive way. Join Us for These Community Celebrations! The following OAM events are open to the public and will feature food, entertainment, door prizes, and valuable information about services available to East Texas seniors: 📅 May 7 – Henderson Community Building, 302 Fair Park, Henderson | 10:00 AM - 1:00 PM 📅 May 15 – First United Methodist Church, 225 Lovers Ln, Athens | 9:30 AM - 2:00 PM 📅 May 16 – Jefferson Senior Center, 111 W. Broadway, Jefferson | 9:00 AM - 12:30 PM 📅 May 21 – Harrison County Agrilife Extension Office, 2005 Warren Drive, Marshall | 9:00 AM - 12:00 PM The AAA advocates for seniors and provides essential services, including benefits counseling, case management, health education, nutrition programs, referrals, and Ombudsman support for those in assisted living. These services promote independence and dignity, helping seniors remain in their communities. For event inquiries, call (903) 218-6500.
Assistance is available to find and compare 2025 health and drug plans now
